A. Overview
To operate our business we must ask you to provide us with information about yourself and your credit or debit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information. TALLER.com.au takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally-identifiable information or a list of our customers to third parties.
TALLER.com.au uses PayPal to allow customers to make credit card payments. PayPal is a well-established online company that deals solely with internet transactions. Since this is the case, our privacy policy is the same as PayPal’s.
B. Information We Collect
Required Information
In order to make a legitimate order, you must provide your name, address, phone number and email address. To make payments you must provide a credit card.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally-identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
Internal Uses
We may collect, store and process your personal information on servers operated by a related company located in Singapore or in the United States. We use the information we collect about you for these purposes: 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine if you are eligible to receive offers for special features or products and 4) to improve our products and services. At your option (as indicated in your PayPal Profile settings), we use the information you provide to access specific third party services on your behalf and perform the actions that you request us to perform, such as invoicing winning bidders on your behalf if you are an auction seller.
Disclosure to Other PayPal Customers
If you are a registered PayPal user, your name, email address, Skype ID (if applicable), date of sign-up and whether you have verified control of a bank account are displayed to other PayPal customers whom you have paid or who are attempting to pay you through PayPal. If you are a Business account holder, we will also display to other PayPal customers the Web site address (URL) and customer service contact information that you provide us. However, your credit card number, bank account and other financial information will NEVER be revealed to anyone whom you have paid or who has paid you through PayPal, except with your express permission or if we are required to do so pursuant to a subpoena or other legal process. As PayPal may outsource some of its functions, including data storage and processing, to related entities or service providers in foreign jurisdictions those related entities or service providers may be required to disclose your personal information pursuant to a subpoena or other legal process which originates in that foreign jurisdiction.
If you are buying goods or services and paying through PayPal, the seller of the goods or services may request you to provide a postal address that PayPal has confirmed as matching the billing address in the credit card system. You do not have to provide this information. If you do not provide the information, however, the seller may choose not to accept your PayPal payment and not to complete the transaction.
We work with third party merchants to enable them to accept PayPal payments from you. Merchants who offer this service will share personally-identifiable information you provide to them with PayPal to validate your ability to pay with PayPal or the existence of your account. By accepting this Privacy Policy you permit PayPal to reply to the merchant with verification results of the validity of the personally-identifiable information that you provided to the merchant.
PayPal does not store the personally-identifiable information provided by these merchants to validate the existence of your account.
PayPal also discloses to other PayPal customers the number of payments you have received from Verified PayPal customers (as defined in the User Agreement on the www.paypal.com.au site), as an indication of your reputation with other PayPal customers.
We may disclose to other PayPal customers and to third parties information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information (but not bank account or credit card information) to victims who request it.
Disclosure to Third Parties Other Than PayPal Customers
PayPal will not sell or rent any of your personally-identifiable information to third parties. PayPal will not share any of your personally-identifiable information with third parties except in the limited circumstances described in paragraphs 1 to 8 below, or with your express permission (and with other PayPal customers as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud. For example, we may report your credit card number to a service that screens for lost and stolen card numbers. See “Information About You From Third Parties” in Section B above. Additionally, if your balance with us goes into the negative, and you owe us money, we may share information with processing companies including collection agencies.
We may disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf, such as companies that conduct user surveys. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified PayPal-related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity’s contact information (but not bank account or credit card information) to victims who request it.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. As PayPal may outsource some of its functions, including data storage and processing, to related entities or service providers in foreign jurisdictions those related entities or service providers may be required to disclose your personal information pursuant to a subpoena or other legal process which originates in that foreign jurisdiction.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Australia. However, this aggregated information is not tied to personally-identifiable information.
As with any other business, it is possible that PayPal in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by PayPal, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.
We share your information with our parent companies, affiliates, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions and promote trust and safety. In particular, a number of information technology and payment processing functions of the PayPal service are performed by related PayPal group companies, including PayPal Singapore (Private) Limited (in Singapore) and PayPal, Inc. (in the USA). By accepting this Privacy Policy you are consenting to the transfer of your personal information to such entities in accordance with this Privacy Policy.
Our Contacts with PayPal Customers
We send users regular emails to provide requested services and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm that you have opened a PayPal account, to send you notice of payments that you send or receive through PayPal to send information about important changes to our products and services and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will mainly be for information purposes, rather than promotional.
We also use your email address to send you other types of communications that you can control, including the PayPal Periodical newsletter, auction tips, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time after that, by logging in to your account on the PayPal Web site and changing your preferences in the Profile page of the My Account tab. You can also use the same procedure to change your choices at any time.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally-identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyse trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Your Use of Information and Our Services
To facilitate the transactions between PayPal members, our service allows you limited access other users’ contact or postage information. As a seller you may have access to the name, email address and other contact or postage information of the purchaser and as a purchaser you may have access to the name, email address and other contact information of the seller.
By entering into our User Agreement, you agree that you will only use other users’ personally-identifiable information which you obtain through the site or through a PayPal-related communication or PayPal-facilitated transaction, for: (a) PayPal-related communications that are not unsolicited commercial messages, (b) completing a transaction (e.g. postage of a purchased item or dispute resolution) and© any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s).
In all cases, you must provide users with the opportunity to remove themselves from your database and review any information you have collected about them to comply with Australian privacy laws. In addition, under no circumstances, except as defined in this Section, can you disclose personally-identifiable information about another PayPal user to any third party without the consent of that other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
Anti-Spam
PayPal does not tolerate spam. Therefore, without limiting the foregoing, you may not add a PayPal user to your mail list (email or physical mail) without their express consent after adequate disclosure, even if said user has previously made a purchase from you. We strictly enforce this Policy. To report PayPal-related spam to PayPal, please contact us.
Merchant Referral Programme
When you sign up for a PayPal account, you become eligible to participate in our Merchant Referral Bonus programme. We provide you with a link on the Merchant Referral Bonus page (available from the Referrals link in the footer of any PayPal page) which identifies you as the referrer. If a merchant uses that link to sign up for a Premier or Business PayPal account and completes the bonus requirements, you are eligible for a referral bonus.
If you use a referral link to sign up for a PayPal account, your business name (if you have a Business account) or first and last name (if you have a Premier account) may be listed in the referrer’s PayPal account, along with the amount of bonus you have generated for the referrer, which is calculated as a percentage of your transaction volume, as described in the Merchant Referral Bonus Policy.
Please use our referral programme responsibly. We strictly enforce our Anti-Spam Policy set out above. Read details on the Referral Bonus by going to the Referrals link in the footer of any PayPal page.
D. Information Security
Information Security
PayPal is committed to dealing with your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form. We only give access to your individually-identifiable information to specific employees who need it to provide products or services to you. We maintain physical, electronic and procedural safeguards to guard your non-public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes. For more information on PayPal’s security practices, please visit the PayPal Security Centre. Where the handling of your information is outsourced to a related company or third party we ensure that they meet our standards in relation to maintaining adequate information security and that their handling of your personal information complies with our Privacy Policy.
The security of your PayPal account also relies on your protection of your PayPal password. You cannot share your PayPal password with anyone. If you do share your PayPal password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and some of your personal information and you may be responsible for actions taken by the third party using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.paypal.com/au/ and changing your Profile settings and also contact us right away as described in Section F below.PayPal will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the PayPal website, which will always have a URL beginning with https://www.paypal.com/au.
Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.paypal.com/au should be treated as unauthorised and suspicious and should be reported to PayPal immediately by sending it to spoof@paypal.com .E. Accessing and Changing Your Information
You can review the personal information you provided to us and make any desired changes to that information, or to the settings for your PayPal account, at any time by logging in to your account on the PayPal Web site and changing your preferences in the Profile page of the “My Account” tab. You can also close your account through the PayPal Web site. If you close your PayPal account, we will mark your account in our database as “Closed,” but will keep your account information in our database. This is necessary to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally-identifiable information will not be used by us for any further purposes, nor sold to or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.