The Finest Quality Elevator Shoes

- For refunds and exchanges, shoes must arrive back within 30 days of the purchase date. Please note that there are no exceptions to this policy.

- Exchanges and refunds are only available for our height-increasing shoes.

- You must email us with your full name before returning them.

- We recommend returning your shoes by courier delivery or registered post. We can't be held responsible if items are lost or damaged during the return transit.

- Shoes, box and all accessories must be returned in their original condition. If there’s a chance that you’ll return your shoes, please test them on clean carpet, as marked outsoles will void the return. If the leather of the upper is creased, this will also void the return. You can prevent this from occurring by ensuring that the laces are loose before placing your feet inside, and also by not bending the shoes forward excessively when walking.

- Once an exchange has been made, a refund is no longer accepted.

- We provide free delivery, but if a refund is requested, the cost of delivery is deducted from the refund amount. E.g. $179.95 (shoes) – $15 (packaging and delivery) = $164.95 refund.

- Any special promotions or gifts that are included must also be returned. If they’re not, the retail price of the gift will be deducted from the total refund amount.

- For appointment sales, shoes can be exchanged but not refunded.

- Clearance and discounted items can be exchanged but not refunded.

- Gift certificates cannot be exchanged for cash.