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100% SATISFACTION GUARANTEE |
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We've satisfied thousands of Australian and international customers with the quality of our shoes, fast delivery and friendly customer service.
We want you to be happy too, so if the style or size doesn't quite suit you, an exchange or refund is easy to organise.
- Please email us with your name and order number before returning your shoes. We'll then email you with information on how to organise your return.
- Shoes must arrive back within 21 days of the purchase date. Please note that there are no exceptions to this policy.
- Items must be returned in their new condition, including all original packaging.
- Any marks on the outsoles will void the exchange. Please test the shoes only on carpet to avoid marking the outsoles of the shoes.
- Any creases in the leather will void the exchange. You can prevent this from occurring by ensuring that the laces are loose before placing your feet inside, by using a shoe horn, and by not bending the shoes forward too much when walking.
- We provide free delivery Australia-wide, but if a refund is issued, the cost of delivery is deducted from the total refund amount.
- We subsidise Express Post International prices, as well as some Express Post Australia-wide prices. If a refund is issued, the customer must pay the subsidy, which is usually not much.
- We offer free delivery for each initial purchase. Additional delivery costs are incurred by the customer for any exchanges. This is usually $15-$20.
- Any special promotions or gifts that are included must also be returned. If not, the retail price of the gift will be deducted from the total refund amount.
- Exchanges and refunds are only available for our height-increasing shoes.
- Once an exchange is issued, refunds are no longer accepted.
- Clearance and special sale items can be exchanged but not refunded.
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